Same, and it’s been in use all day.
And it won’t let me create a new one
Same, and it’s been in use all day.
I will have to migrate to weaviate or something else at this point, the data loss is unacceptable at my scale
Yup. Me too. Mine just got deleted… I hope this is either a mistake or temporary or is potentially recoverable.
Thank you for reaching out to Pinecone regarding your index(es). We are investigating the issue currently and will continue to reply again here with updates. Thank you for your patience during this time.
For the latest updates:
Same here… and just a few days before we would start with the paid plans…
I had a million vectors indexed and was used until today
With all due respect, if you just wiped out people’s indexes without ANY warning at all, you should never expect to be taken seriously as a vendor.
I’m so livid right now.
Same here, had about 30k vectors being queried and updated a few times an hour. First I heard of it was a Sentry alert from a failed api call. Then I got the Your index has been terminated email. Nice.
Is this a way to get us off the free tier?
I hope that’s not true. That’s like iCloud deleting all your pictures because they want you to upgrade…
Are you gonna do that once your data is done or will you just buy from someone that RESPECTS you?
It’s not ideal and it’s broken a live application, that said my index can be rebuilt easily but I guess that’s not the case for everyone. I think the free tier on this service is pretty generous, it’s a shame this has happened but hopefully they can recover the data.
Same here. Lost access to thousands of embeddings. Please tell us that it was not completely deleted and will be back soon. I have an active application with daily user. It wasn’t inactive.
The control plan services have been restored. We are continuing to investigate an issue regarding Starter (free tier) indexes.
Can you confirm if indexes were fully deleted or just unavailable on the free tier?
We are still making that determination. Sorry we don’t have more information yet.
Mine is gone as well. I’m scrambling to regenerate the embeddings in a new index.
I got an email “reminder” that mine would be deleted on March 8, despite 39K API calls in the last week:
Reminder: Your index will be terminated in 7 days due to inactivity
Deletion algorithms gone wild.
As you all know by now, we at Pinecone had an incident earlier today involving some of our Starter (free) tier indexes. We’ll be publishing a post-mortem in the coming days and have just sent out a message to all of the affected customers. If you were one of those, please check your email for those details.
We understand that our customers’ data is their lifeblood, and even our Starter tier customers depend on the availability of the data they trust us with. We want to make sure that all of our customers, regardless of how much, or even if at all, they pay us, know that their indexes are safe, secure, and available. We’ll be working hard behind the scenes to make this right for all of the affected customers, and want to reiterate that we value each and every one of you.
We’re very sorry for any inconvenience caused by this incident.
This was very bad timing for me - I’d just launched a proof-of-concept chat bot and shared it on LinkedIn, literally two hours before this outage
I’m feeling for the engineer who inadvertently ran the script deleting our indexes. Most of us have done something similar at least once in our careers!
Pinecone seems a really good tool in general - until yesterday I was really impressed with it. I’m hoping this is atypical of their service.
We have a pinned page with the latest status updates and information. We appreciate your continued patience and understanding during this time. Again, we apologize for any inconvenience caused by this incident.