Unable to Backup or Import Data – InitializingFailed Error

[B.Naim]

Hello everyone,

I’m trying to back up my indexes via the website, but it’s not working — I keep getting the error: InitializingFailed.

Now, I can no longer import data into a new index from S3 either.

Any ideas?
Thank you !

Backup

[B.Naim]

Import

[B.Naim]

Edit : Just tested on AWS US Area : it works fine.
It seems the problem is located with eu-west-1

[zeke_pinecone]

We’ve deployed a fix for the issue with creating backups.

Regarding your import concerns, we’ll continue working with you via the support ticket.