Pinecone - Internal Server Error

Hi there,

I am learning to build a PDF reader application utilizing Pinecone with Langchain and OpenAI. However, I was trying to write my embeddings into Pinecone for the first time and I got this error message:

ServiceException: (500) Reason: Internal Server Error HTTP response headers: HTTPHeaderDict({‘content-type’: ‘application/json’, ‘Content-Length’: ‘150’, ‘x-pinecone-request-latency-ms’: ‘50’, ‘date’: ‘Wed, 03 Jan 2024 16:10:43 GMT’, ‘x-envoy-upstream-service-time’: ‘40’, ‘server’: ‘envoy’, ‘Via’: ‘1.1 google’, ‘Alt-Svc’: ‘h3=“:443”; ma=2592000,h3-29=“:443”; ma=2592000’}) HTTP response body: {“code”:13,“message”:“We were unable to process your request. If the problem persists, please contact us at”,“details”:}

Could someone help me understand what did I do wrong here? Thank you in advance!

There is a problem with Pinecone right now. Myself and another user have been getting this message on-and-off all day. I’ve never seen it until today. They do have maintenance scheduled for today, but it isn’t supposed to start for another 2.5 hours. I’m not sure what the issue is, but it’s not your code. It’s something on Pinecone’s end, possibly to do with Google hosting.

Thank you Brett! I’ll keep an eye on it then.

Hi @zinan.yang, thanks for your post.

We experienced a brief issue with operations failing in the gcp-starter environment that our engineering team has now resolved. The time displayed in the error message aligns with the duration of the incident.

You should now be able to connect and interact with your index as expected. If you are not using a gcp-starter environment and encountered this error message, please let me know and we can investigate further.

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