My index and api key is deleted without any confirmation or information

I have paid plan s1 x1 on pincone vector db , every thing was good until i got message that your pincone is disabled due to payment, Now I paid but my apikey and indexes deleted.
I want to know why this happen , if it is not from your side then please provide all my

Hi @accounts2. If you haven’t already, please open a Support ticket so we can look at this. The community doesn’t have access to your billing details so they can’t assist you with something like this.

You can open a ticket at our support portal.

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