Is pinecone server down now?

Support
1

Hello,

We are suddenly getting following error into PROD and is pinecone down now?

[ERROR] PineconeProtocolError: Failed to connect; did you specify the correct index name?
Traceback (most recent call last):
File “/var/task/generic-insight-generation.py”, line 110, in lambda_handler
raise e
File “/var/task/generic-insight-generation.py”, line 94, in lambda_handler
insight = generate_insight(event, omni_object_id, plan_reflection_id, save_to_appSync)
File “/var/task/generic-insight-generation.py”, line 218, in generate_insight
send_to_pinecone(event)
File “/var/task/generic-insight-generation.py”, line 540, in send_to_pinecone
pinecone_index.upsert(vectors = insert_data, namespace = event[‘tenantId’] + ‘-’ + event[‘envIdentifier’])
File “/opt/python/pinecone/core/utils/error_handling.py”, line 25, in inner_func
raise PineconeProtocolError(f’Failed to connect; did you specify the correct index name?')

2

Hi @amit, thanks for your post. We don’t have any known outages on status.pinecone.io. Please file a ticket for our Support team to help troubleshoot your index.

3

We are doing now. It started working but we will still raise the case to understand RCA and how to handle such errors. Thanks