Is pinecone server down now?


We are suddenly getting following error into PROD and is pinecone down now?

[ERROR] PineconeProtocolError: Failed to connect; did you specify the correct index name?
Traceback (most recent call last):
File “/var/task/”, line 110, in lambda_handler
raise e
File “/var/task/”, line 94, in lambda_handler
insight = generate_insight(event, omni_object_id, plan_reflection_id, save_to_appSync)
File “/var/task/”, line 218, in generate_insight
File “/var/task/”, line 540, in send_to_pinecone
pinecone_index.upsert(vectors = insert_data, namespace = event[‘tenantId’] + ‘-’ + event[‘envIdentifier’])
File “/opt/python/pinecone/core/utils/”, line 25, in inner_func
raise PineconeProtocolError(f’Failed to connect; did you specify the correct index name?')

Hi @amit, thanks for your post. We don’t have any known outages on Please file a ticket for our Support team to help troubleshoot your index.

We are doing now. It started working but we will still raise the case to understand RCA and how to handle such errors. Thanks