Is Pinecone down now?

Support
1

All my indexes are gone its saying unable to fetch. Whats wrong especially for the last 1-2 hrs

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2

Yes I am also facing this same issues; my region is us-east-1.

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3

yes i am also facing the same issue (500), is it us-east-1 region for you all ??

4

My region is us-east-1 I have same issue

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5

Yes its us-east-1
If any of you are in the paid plan can you raise this?

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6

At the moment, I am using a free trial of Pinecone.

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7

same issue over here. dashboard says “Failed to load collections. Failed to fetch” - seems like even my users having issues. I’m on the free tier with this specific account.

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8

facing same issue…not able to access indices. On trial plan.

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9

yes, i have also been facing the same issue for the past hour

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10

Ok so this is the issue apparently Partial Control Plane OutageSubscribe

Investigating - Subset of control plane calls are failing with 500. This impacts index management APIs and viewing resources from the console. Customer data plane operations will continue to work as expected.

According to gpt :
:light_bulb: What’s Happening:

  • Control Plane handles things like:
    • Listing indexes (pc.list_indexes())
    • Creating/deleting indexes
    • Viewing resources in the console
  • Data Plane handles:
    • Actual vector operations: upsert, query, etc.

:wrench: What You Should Do:

  • :white_check_mark: Good news: Your vector search/data operations should still work.
  • :cross_mark: But things like pc.list_indexes() or creating new indexes may fail with 500.
1 Like
11

I am also unable to insert new documents into my index.

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for me it is working(i am able to upsert indexes) @anurag.dev

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Hi @akash and others -

Thank you for reporting this. There was an incident that impacted index management APIs and viewing resources from the Console. The errors you were seeing are due to that incident, which you can read more about here: Pinecone Status - Partial Control Plane Outage

If you are experiencing an issue separate from this, please search this forum for related issues to find a solution. If there isn’t one, create a new post with info about what you are trying to do, any relevant code snippets or if from Console, and the specific errors you are getting.