Index been initializing for hours. Is there a problem?

Support
1

Created my first serverless index from my collection. It been initializing for hours. Is there a problem?

AWS us-east-1

2

Hi @kian_ping_chng ,

Thanks for your question and sorry you’re encountering this.

Is this still an issue?

If you attempt to create a new index from the same collection, what happens?

Best,
Zack

3

Initialization issue resolved but going to move of pinecone. It seem impossible to get my app to work and connect to pinecone serverless.

So far only pod work for me.

4

Hi @kian_ping_chng,

Thanks for your reply and I’m sorry to hear that. I can understand your frustration.

If you wanted to share some of the code you’re having issues with, we’d be happy to take a look and provide advice or debugging support.

Best,
Zack

5

Hi everyone,
We reactive one index from collection and the new index keep in “initializing” state for many hours.
Exist some problem?
Thank you.

6

@alejandro.micheloud Can you open a support case, and we will look into this.

7

After +16h the index was initialized correctly.
Thank you Patrick

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