HTTPSConnectionPool(host='api.pinecone.io', port=443): Max retries exceeded with url

Support
1

This is my first time using pinecone so I’m probably messing up something simple. But I keep getting the error:

MaxRetryError: HTTPSConnectionPool(host=‘api.pinecone.io’, port=443): Max retries exceeded with url: /indexes/sample-movies (Caused by SSLError(SSLEOFError(8, ‘[SSL: UNEXPECTED_EOF_WHILE_READING] EOF occurred in violation of protocol (_ssl.c:1000)’)))

when trying to run:

from pinecone import Pinecone
pc = Pinecone(api_key=“…”)
index = pc.Index(“sample-movies”)

where I created the sample-movies index through the website and am using my api key. I can’t figure out how to resolve the error.

1 Like
2

Does anyone know how to fix this problem?

3

Hi @gabriel.faria, are you getting the same exact issue, using the onboarding sample-movies index?

Could you share your code to confirm this is the case? I’m happy to look into this for you.