Error code 13: We were unable to process your request

Getting the following error continuously when trying to index documents in my index:

  File "/home/ubuntu/env/lib/python3.10/site-packages/embedchain/vectordb/pinecone.py", line 217, in count
    data = self.pinecone_index.describe_index_stats()
  File "/home/ubuntu/env/lib/python3.10/site-packages/pinecone/utils/error_handling.py", line 10, in inner_func
    return func(*args, **kwargs)
  File "/home/ubuntu/env/lib/python3.10/site-packages/pinecone/data/index.py", line 487, in describe_index_stats
    return self._vector_api.describe_index_stats(
  File "/home/ubuntu/env/lib/python3.10/site-packages/pinecone/core/client/api_client.py", line 771, in __call__
    return self.callable(self, *args, **kwargs)
  File "/home/ubuntu/env/lib/python3.10/site-packages/pinecone/core/client/api/vector_operations_api.py", line 358, in __describe_index_stats
    return self.call_with_http_info(**kwargs)
  File "/home/ubuntu/env/lib/python3.10/site-packages/pinecone/core/client/api_client.py", line 833, in call_with_http_info
    return self.api_client.call_api(
  File "/home/ubuntu/env/lib/python3.10/site-packages/pinecone/core/client/api_client.py", line 408, in call_api
    return self.__call_api(resource_path, method,
  File "/home/ubuntu/env/lib/python3.10/site-packages/pinecone/core/client/api_client.py", line 202, in __call_api
    raise e
  File "/home/ubuntu/env/lib/python3.10/site-packages/pinecone/core/client/api_client.py", line 195, in __call_api
    response_data = self.request(
  File "/home/ubuntu/env/lib/python3.10/site-packages/pinecone/core/client/api_client.py", line 454, in request
    return self.rest_client.POST(url,
  File "/home/ubuntu/env/lib/python3.10/site-packages/pinecone/core/client/rest.py", line 301, in POST
    return self.request("POST", url,
  File "/home/ubuntu/env/lib/python3.10/site-packages/pinecone/core/client/rest.py", line 258, in request
    raise ServiceException(http_resp=r)
pinecone.core.client.exceptions.ServiceException: (500)
Reason: Internal Server Error
HTTP response headers: HTTPHeaderDict({'Date': 'Mon, 15 Apr 2024 21:57:36 GMT', 'Content-Type': 'application/json', 'Content-Length': '150', 'Connection': 'keep-alive', 'x-pinecone-request-latency-ms': '44', 'x-pinecone-request-id': '4609302436014471925', 'x-envoy-upstream-service-time': '45', 'server': 'envoy'})
HTTP response body: {"code":13,"message":"We were unable to process your request. If the problem persists, please contact us at https://support.pinecone.io","details":[]}```

same issue. requesting assistance asap.

Hi folks, we experienced an incident on Monday that impacted serverless indexes in the AWS us-west-2 region. The details are available on our status page.

Were your impacted indexes in this region? Are you still experiencing any unexpected behavior?