"code":13,"message":"We were unable to process your request

Support
1

I am receiving the following error:

pinecone.core.client.exceptions.ServiceException: (500)
Reason: Internal Server Error
HTTP response headers: HTTPHeaderDict({‘Date’: ‘Tue, 06 Feb 2024 20:17:12 GMT’, ‘Content-Type’: ‘application/json’, ‘Content-Length’: ‘150’, ‘Connection’: ‘keep-alive’, ‘x-pinecone-request-latency-ms’: ‘154’, ‘x-envoy-upstream-service-time’: ‘67’, ‘server’: ‘envoy’})
HTTP response body: {“code”:13,“message”:“We were unable to process your request. If the problem persists, please contact us at https://support.pinecone.io”,“details”:}

2

I too am just now having this issue. In fact the query you can do in the UI dashboard does not work either when these errors are occurring.

3

Typically, errors like these are caused by malformed vectors. @mhumphries, could you share the code you’re using to create your vectors? Please be sure not to include any API keys.

@dsearsmith do you have any screenshots and times when you’ve seen errors in the console related to code 13? The vectors being generated there shouldn’t be causing this problem, I want to eliminate that it’s not something else happening.

4

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