Can't log in to Pinecone – infinite redirect loop after verification

Support
1

Hey everyone,
Wondering if anyone’s seen this before — I can’t log into Pinecone. My cofounder gets in just fine, but when I try:

  • I put in my login info, get the verification code, all good.
  • Then it almost logs me in… but instead it keeps flipping between URLs over and over in a never-ending loop.

It never actually gets me into my account.

I’ve already tried clearing my cache and switching browsers, but no luck. Anyone know what’s going on or how to fix it? Appreciate any tips!

Oscillating between code =

Pinecnoe 1
Pinecnoe 11928×1372 47.3 KB

2

Hi @admin11 and welcome to the forum.

When you say “My cofounder gets in just fine” do you mean from the same machine? If so, than that’s really weird and may be related to your account. If not, then there a many things that could cause the issue (local state, browser extensions, operating system firewalls, routing rules, network configuration, …). Something that may help to narrow the problem down is to try to log in from a different machine (assuming you have access to one).

Since you are observing the same issue with different browsers, it’s probably not related to cookies or local storage (which, in my personal experience, is what causes such issues most often). Still it wouldn’t hurt to try to clear the cookies or try in incognito mode.

If you still have the issue can you please check your browser’s console for errors. Posting those, as well as the actual network log (between which URLs it loops) could help identify the issue. I’m afraid without more detailed information it’ll be really hard to help you.

Best,
Milen

1 Like
3

Jocelyn @ Pinecone looping back – I was curious and asked out support team. they said that on occasions where they’ve seen this happen, its almost always a machine or browser issue

Milen’s given a solid response upthread, so I’m marking that as the solution. Let us know how it pans out for you to try from a different setup, and happy coding

4

Our team is having the same issue. I tried using incognito mode and cleared cookies, local storage, and sessions, but I’m still stuck in a login loop and can’t log in properly.

I see this message in my console.

[LaunchDarkly] LaunchDarkly client initialized
vendor_sentry-e9abb45c.js:5 [LaunchDarkly] Opening stream connection to https://clientstream.launchdarkly.com/eval/62fb997b630351112dcad579/eyJhbm9ueW1vdXMiOnRydWUsImtpbmQiOiJ1c2VyIiwia2V5IjoiMDY4ZGZiZDAtNDI4NC0xMWYwLWI1OTQtNGJlMGMyNzNkNDRlIn0
vendor_sentry-e9abb45c.js:5 [LaunchDarkly] Error on stream connection: {"isTrusted":true}, will continue retrying after 610 milliseconds.
(anonymous) @ vendor_sentry-e9abb45c.js:5
(anonymous) @ rrweb-plugin-console-record.js:2447
(anonymous) @ vendor-bca35244.js:47
s @ vendor-bca35244.js:47
u.<computed> @ vendor-bca35244.js:47
_ @ vendor-bca35244.js:47Understand this warning
vendor_sentry-e9abb45c.js:5 [LaunchDarkly] Closing stream connection
vendor_datadog-b63b4158.js:4 
            
            
           POST https://login.pinecone.io/oauth/token 403 (Forbidden)
(anonymous) @ vendor_datadog-b63b4158.js:4
i @ vendor_datadog-b63b4158.js:2
(anonymous) @ vendor_sentry-e9abb45c.js:5
(anonymous) @ network-plugin.ts:578
e @ recorder.js?v=1.242.2:1
s @ recorder.js?v=1.242.2:1
Promise.then
e @ recorder.js?v=1.242.2:1
s @ recorder.js?v=1.242.2:1
(anonymous) @ recorder.js?v=1.242.2:1
(anonymous) @ recorder.js?v=1.242.2:1
(anonymous) @ network-plugin.ts:619
Ee @ vendor_auth0-dd7e8181.js:1
je @ vendor_auth0-dd7e8181.js:1
xe @ vendor_auth0-dd7e8181.js:1
Re.method @ vendor_auth0-dd7e8181.js:1
await in Re.method
Re @ vendor_auth0-dd7e8181.js:1
_requestToken @ vendor_auth0-dd7e8181.js:4
_getTokenFromIFrame @ vendor_auth0-dd7e8181.js:4
await in _getTokenFromIFrame
_getTokenUsingRefreshToken @ vendor_auth0-dd7e8181.js:4
await in _getTokenUsingRefreshToken
_getTokenSilently @ vendor_auth0-dd7e8181.js:4
await in _getTokenSilently
(anonymous) @ vendor_auth0-dd7e8181.js:4
(anonymous) @ vendor_auth0-dd7e8181.js:4
getTokenSilently @ vendor_auth0-dd7e8181.js:4
(anonymous) @ vendor_auth0-dd7e8181.js:4
l @ vendor_auth0-dd7e8181.js:1
(anonymous) @ vendor_auth0-dd7e8181.js:1
(anonymous) @ vendor_auth0-dd7e8181.js:1
L @ vendor_auth0-dd7e8181.js:1
(anonymous) @ vendor_auth0-dd7e8181.js:4
(anonymous) @ index-9aadc575.js:4
(anonymous) @ index-9aadc575.js:4
J0 @ vendor-bca35244.js:40
qu @ vendor-bca35244.js:40
(anonymous) @ vendor-bca35244.js:40
_ @ vendor-bca35244.js:25
N @ vendor-bca35244.js:25Understand this error
3vendor_auth0-dd7e8181.js:1 Uncaught (in promise) C: Invalid authorization code
    at Re.method (https://app.pinecone.io/assets/vendor_auth0-dd7e8181.js:1:13747)
    at async Re (https://app.pinecone.io/assets/vendor_auth0-dd7e8181.js:1:13375)
    at async He._requestToken (https://app.pinecone.io/assets/vendor_auth0-dd7e8181.js:4:13842)
    at async He._getTokenFromIFrame (https://app.pinecone.io/assets/vendor_auth0-dd7e8181.js:4:11270)
    at async He._getTokenUsingRefreshToken (https://app.pinecone.io/assets/vendor_auth0-dd7e8181.js:4:11970)
    at async He._getTokenSilently (https://app.pinecone.io/assets/vendor_auth0-dd7e8181.js:4:8138)

Could someone help us ? Appreciate any help !

5

hello, currently experiencing the same error as yours. did you manage to fix it?