Cannot access index after converting to serverless

[jonas]

Hi there,

I converted our gcp-starter index to serverless during the recent outage and now I cannot access it anymore. The browser shows the loading spinner constantly and from the API I get only “Unauthorized”. I created a new API key already but it did not help. Any ideas?

[zeke_pinecone]

Hi, @jonas, please create a ticket at support.pinecone.io with the details of your index, and we’ll assist you from there. Thanks!