# \#serverless **URL:** https://community.pinecone.io/tag/serverless/48.md [Latest](https://community.pinecone.io/latest.md) · [Categories](https://community.pinecone.io/categories.md) · [Tags](https://community.pinecone.io/tags.md) --- ## [Inaccurate Freshness](https://community.pinecone.io/t/inaccurate-freshness/8459)
**Author:** [@ajohnston](https://community.pinecone.io/u/ajohnston)\ **Replies:** 1\ **Last updated:** [November 10, 2025, 8:43pm UTC](https://community.pinecone.io/t/inaccurate-freshness/8459 "2025-11-10T20:43:48Z")
We have been using freshness via the API, rather than the Python SDK, for several months now. By that I mean we upsert large batches of vectors, get the x-pinecone-request-lsn value from the response, then use /query to … --- ## [Increased Query timeouts/Latencies leading to downtime (Us-east-1, serverless)](https://community.pinecone.io/t/increased-query-timeouts-latencies-leading-to-downtime-us-east-1-serverless/8392)
**Author:** [@manish](https://community.pinecone.io/u/manish)\ **Replies:** 1\ **Last updated:** [September 17, 2025, 3:16pm UTC](https://community.pinecone.io/t/increased-query-timeouts-latencies-leading-to-downtime-us-east-1-serverless/8392 "2025-09-17T15:16:17Z")
Hi, For the past 5 hours (beginning 4:30am GMT today) our serverless index in us-east-1 is facing query timeouts from pinecone. We can see query latencies upwards of 20 seconds occasionally when it goes through. Is ther… --- ## [Import to index "unable to process your request"](https://community.pinecone.io/t/import-to-index-unable-to-process-your-request/8127)
**Author:** [@automation](https://community.pinecone.io/u/automation)\ **Replies:** 4\ **Last updated:** [August 19, 2025, 1:56pm UTC](https://community.pinecone.io/t/import-to-index-unable-to-process-your-request/8127 "2025-08-19T13:56:34Z")
I am trying to import data into my AWS us-east-1 serverless index but keep getting the message “We were unable to process your request. If the problem persists, please contact us at https://support.pinecone.io” I am pre… --- ## [Sudden Increase in Read Unit (PricingQuantity) Usage Since 25/06/2025 — Need Help Tracing the Cause](https://community.pinecone.io/t/sudden-increase-in-read-unit-pricingquantity-usage-since-25-06-2025-need-help-tracing-the-cause/8203)
**Author:** [@jenipatel.ob](https://community.pinecone.io/u/jenipatel.ob)\ **Replies:** 1\ **Last updated:** [July 3, 2025, 7:53pm UTC](https://community.pinecone.io/t/sudden-increase-in-read-unit-pricingquantity-usage-since-25-06-2025-need-help-tracing-the-cause/8203 "2025-07-03T19:53:21Z")
Hi Pinecone Community, I’ve noticed a sudden and consistent doubling in Read Unit (PricingQuantity) usage for one of our projects starting from June 25, 2025. There have been no changes on our end in terms of query volu… --- ## [API Key Read Only Access for Search](https://community.pinecone.io/t/api-key-read-only-access-for-search/8198)
**Author:** [@chalermdej](https://community.pinecone.io/u/chalermdej)\ **Replies:** 1\ **Last updated:** [July 3, 2025, 3:57am UTC](https://community.pinecone.io/t/api-key-read-only-access-for-search/8198 "2025-07-03T03:57:03Z")
Hi I have created a index and insert data into the database. Now i want to generaet API key for my application to use but I don’t want to give it all read write access. I only want read access but when I genreates a k… --- ## [PineconeApiException: (422) Reason: Unprocessable Entity](https://community.pinecone.io/t/pineconeapiexception-422-reason-unprocessable-entity/8196)
**Author:** [@szymskul](https://community.pinecone.io/u/szymskul)\ **Replies:** 4\ **Last updated:** [July 2, 2025, 9:32pm UTC](https://community.pinecone.io/t/pineconeapiexception-422-reason-unprocessable-entity/8196 "2025-07-02T21:32:57Z")
Hi, I am trying to create sparse index on local Pinecone Local development with Pinecone Local - Pinecone Docs, but when I compile this lines sparse\_index\_name = "sparse-index" if not pc.has\_index(sparse\_index\_name): … --- ## [What is the minimum cost we need to pay i am using serverless approach but still charge platform fees](https://community.pinecone.io/t/what-is-the-minimum-cost-we-need-to-pay-i-am-using-serverless-approach-but-still-charge-platform-fees/8192)
**Author:** [@cresol.dev](https://community.pinecone.io/u/cresol.dev)\ **Replies:** 1\ **Last updated:** [July 2, 2025, 11:07am UTC](https://community.pinecone.io/t/what-is-the-minimum-cost-we-need-to-pay-i-am-using-serverless-approach-but-still-charge-platform-fees/8192 "2025-07-02T11:07:00Z")
I want to understand the cost structure i am getting very less code for my index but good cost of platform fees how does that calculate and how much monthly ? --- ## [Failed to update metadata in Pinecone (504)](https://community.pinecone.io/t/failed-to-update-metadata-in-pinecone-504/8108)
**Author:** [@josh](https://community.pinecone.io/u/josh)\ **Replies:** 5\ **Last updated:** [June 30, 2025, 10:35am UTC](https://community.pinecone.io/t/failed-to-update-metadata-in-pinecone-504/8108 "2025-06-30T10:35:07Z")
Hi. Every once in a while we receive a 504 Error from Pinecone on the index host. Here is the error: Failed to update metadata in Pinecone: (504) Reason: Gateway Time-out HTTP response headers: HTTPHeaderDict({‘Serve… --- ## [Vectors aren't immediately deleted after sending delete request](https://community.pinecone.io/t/vectors-arent-immediately-deleted-after-sending-delete-request/5279)
**Author:** [@shobrookj](https://community.pinecone.io/u/shobrookj)\ **Replies:** 7\ **Last updated:** [June 26, 2025, 5:28am UTC](https://community.pinecone.io/t/vectors-arent-immediately-deleted-after-sending-delete-request/5279 "2025-06-26T05:28:09Z")
Hi, my company recently migrated to Pinecone Serverless. We noticed that deleting vectors by ID does not behave as expected. When we send a delete request (using the Python Pinecone SDK), we immediately get a response. B… --- ## [Serverless: How to Delete specific records by metadata?](https://community.pinecone.io/t/serverless-how-to-delete-specific-records-by-metadata/4134)
**Author:** [@rd.intermac](https://community.pinecone.io/u/rd.intermac)\ **Replies:** 3\ **Last updated:** [June 18, 2025, 1:57pm UTC](https://community.pinecone.io/t/serverless-how-to-delete-specific-records-by-metadata/4134 "2025-06-18T13:57:04Z")
Hi Pinecone Support, I recently upgraded to the serverless version of Pinecone and encountered an issue with deleting specific vectors. In the free version, I used metadata (UserID and filename) to identify and delete s… --- ## [Deleting based on metadata in serverless index?](https://community.pinecone.io/t/deleting-based-on-metadata-in-serverless-index/5075)
**Author:** [@winston1](https://community.pinecone.io/u/winston1)\ **Replies:** 5\ **Last updated:** [June 18, 2025, 1:24am UTC](https://community.pinecone.io/t/deleting-based-on-metadata-in-serverless-index/5075 "2025-06-18T01:24:58Z")
Serverless indexes do not support delete by metadata. Is the correct approach to this to do a query with the relevant metadata, set the topK to infinity, and delete based on IDs there? The documentation suggests using li… --- ## [Support for delete by metadata filtering in Pinecone Serverless](https://community.pinecone.io/t/support-for-delete-by-metadata-filtering-in-pinecone-serverless/4636)
**Author:** [@abhijeeth](https://community.pinecone.io/u/abhijeeth)\ **Replies:** 2\ **Last updated:** [June 9, 2025, 12:24pm UTC](https://community.pinecone.io/t/support-for-delete-by-metadata-filtering-in-pinecone-serverless/4636 "2025-06-09T12:24:11Z")
Seems like Serverless and Starter indexes do not support deleting with metadata filtering. at the moment. Are there plans to support metadata based filtering and deletion in Pinecone Serverless? --- ## [Ways to check in an entry in DB is present, with ID](https://community.pinecone.io/t/ways-to-check-in-an-entry-in-db-is-present-with-id/7966)
**Author:** [@jocelyn](https://community.pinecone.io/u/jocelyn)\ **Replies:** 2\ **Last updated:** [May 13, 2025, 9:18am UTC](https://community.pinecone.io/t/ways-to-check-in-an-entry-in-db-is-present-with-id/7966 "2025-05-13T09:18:56Z")
Received this question from a community member, and asnwering it here to help anyone else wondering the same thing Question: Is there a way to check if an entry in db is present with id ? E.g i upserted an entry with … --- ## [Serverless index intermittently fails to return anything to queries](https://community.pinecone.io/t/serverless-index-intermittently-fails-to-return-anything-to-queries/6198)
**Author:** [@Janis](https://community.pinecone.io/u/Janis)\ **Replies:** 18\ **Last updated:** [May 9, 2025, 3:53am UTC](https://community.pinecone.io/t/serverless-index-intermittently-fails-to-return-anything-to-queries/6198 "2025-05-09T03:53:43Z")
We moved our index to serverless version about a month ago. It has been working fine until this week. For about 4 days now it intermittently fails to return any matches to queries. And then a couple hours later without u… --- ## [SSLCertVerificationError - HTTPSConnectionPool(host='api.pinecone.io', port=443): Max retries exceeded with url: /indexes/](https://community.pinecone.io/t/sslcertverificationerror-httpsconnectionpool-host-api-pinecone-io-port-443-max-retries-exceeded-with-url-indexes/7944)
**Author:** [@gabriel.faria](https://community.pinecone.io/u/gabriel.faria)\ **Replies:** 2\ **Last updated:** [May 7, 2025, 11:59am UTC](https://community.pinecone.io/t/sslcertverificationerror-httpsconnectionpool-host-api-pinecone-io-port-443-max-retries-exceeded-with-url-indexes/7944 "2025-05-07T11:59:30Z")
I’ve been using my company’s noteboook and changed it for another one. Before the change, the code was running properly, when i tried running the script again with the new notebook I got this error: urllib3.exceptions.M… --- ## [Notification when serverless index backup failed?](https://community.pinecone.io/t/notification-when-serverless-index-backup-failed/7883)
**Author:** [@rhao](https://community.pinecone.io/u/rhao)\ **Replies:** 1\ **Last updated:** [April 28, 2025, 5:40pm UTC](https://community.pinecone.io/t/notification-when-serverless-index-backup-failed/7883 "2025-04-28T17:40:44Z")
Hi Team, I can trigger a serverless index backup using the new backup API Create a backup of an index - Pinecone Docs. This API only initializes the backup, so even if this request succeeds, I cannot ensure that the bac… --- ## [Understanding Access Control in Pinecone](https://community.pinecone.io/t/understanding-access-control-in-pinecone/7900)
**Author:** [@jocelyn](https://community.pinecone.io/u/jocelyn)\ **Replies:** 3\ **Last updated:** [April 25, 2025, 11:52pm UTC](https://community.pinecone.io/t/understanding-access-control-in-pinecone/7900 "2025-04-25T23:52:01Z")
Hey @jocelyn here! I sometimes run across questions about access control in Pinecone and how it works. Curious? Well, read on: --- ## [ImportError: cannot import name 'Pinecone' from 'pinecone' (unknown location)](https://community.pinecone.io/t/importerror-cannot-import-name-pinecone-from-pinecone-unknown-location/7767)
**Author:** [@pranaymessi12345](https://community.pinecone.io/u/pranaymessi12345)\ **Replies:** 2\ **Last updated:** [April 7, 2025, 8:25pm UTC](https://community.pinecone.io/t/importerror-cannot-import-name-pinecone-from-pinecone-unknown-location/7767 "2025-04-07T20:25:32Z")
ImportError: cannot import name ‘ServerlessSpec’ from ‘pinecone’ (unknown location) --- ## [Inconsistent metadata filtering with serverless index](https://community.pinecone.io/t/inconsistent-metadata-filtering-with-serverless-index/7781)
**Author:** [@doriro](https://community.pinecone.io/u/doriro)\ **Replies:** 0\ **Last updated:** [April 2, 2025, 1:31pm UTC](https://community.pinecone.io/t/inconsistent-metadata-filtering-with-serverless-index/7781 "2025-04-02T13:31:21Z")
We currently have a serverless index with the following index stats: ‘dimension’: 768, single namespace, ‘total\_vector\_count’: 2096563 When running this query: response = self.index.query( … --- ## [How do I change my AWS region after upgrading to the Standard Plan](https://community.pinecone.io/t/how-do-i-change-my-aws-region-after-upgrading-to-the-standard-plan/7712)
**Author:** [@kavita1](https://community.pinecone.io/u/kavita1)\ **Replies:** 3\ **Last updated:** [March 21, 2025, 12:23pm UTC](https://community.pinecone.io/t/how-do-i-change-my-aws-region-after-upgrading-to-the-standard-plan/7712 "2025-03-21T12:23:58Z")
Recently upgraded from Free to Standard, we are on us-west-2 for all other services within AWS, I prefer to change that for Pinecone as well, I don’t see an option to do this in the Management dashboard. --- ## [High Latency On llama-text-embed-v2](https://community.pinecone.io/t/high-latency-on-llama-text-embed-v2/7697)
**Author:** [@semih](https://community.pinecone.io/u/semih)\ **Replies:** 1\ **Last updated:** [March 17, 2025, 7:40pm UTC](https://community.pinecone.io/t/high-latency-on-llama-text-embed-v2/7697 "2025-03-17T19:40:54Z")
I am having 2.5 seconds (median) latency on embedding creation. Is there an incident or something? anyone having same problem? --- ## [Pinecone serverless caching old results. Referencing old results even after deleted all records](https://community.pinecone.io/t/pinecone-serverless-caching-old-results-referencing-old-results-even-after-deleted-all-records/7091)
**Author:** [@rachel](https://community.pinecone.io/u/rachel)\ **Replies:** 4\ **Last updated:** [February 11, 2025, 7:05pm UTC](https://community.pinecone.io/t/pinecone-serverless-caching-old-results-referencing-old-results-even-after-deleted-all-records/7091 "2025-02-11T19:05:35Z")
I’m using Pinecone serverless with Node and if I have results, and then delete all my records in my index in the Pinecone UI, and then query that index locally, it is accessing old cached results. It doesn’t seem to be r… --- ## ["There can be a slight delay before new or changed records are visible to queries"](https://community.pinecone.io/t/there-can-be-a-slight-delay-before-new-or-changed-records-are-visible-to-queries/4912)
**Author:** [@drainedouticedout](https://community.pinecone.io/u/drainedouticedout)\ **Replies:** 17\ **Last updated:** [November 17, 2024, 4:49pm UTC](https://community.pinecone.io/t/there-can-be-a-slight-delay-before-new-or-changed-records-are-visible-to-queries/4912 "2024-11-17T16:49:31Z")
How long is this “slight delay” typically? Can someone please provide an estimate? --- ## [Where to find my environment details](https://community.pinecone.io/t/where-to-find-my-environment-details/4920)
**Author:** [@engineering](https://community.pinecone.io/u/engineering)\ **Replies:** 7\ **Last updated:** [January 30, 2025, 1:15pm UTC](https://community.pinecone.io/t/where-to-find-my-environment-details/4920 "2025-01-30T13:15:14Z")
I am trying to be able to make a new name space, I am using aws serverless --- ## [Can't use pinecone\_db\_write\_unit\_total counter in Prometheus](https://community.pinecone.io/t/cant-use-pinecone-db-write-unit-total-counter-in-prometheus/7407)
**Author:** [@dlstpgns0406](https://community.pinecone.io/u/dlstpgns0406)\ **Replies:** 1\ **Last updated:** [January 23, 2025, 8:35am UTC](https://community.pinecone.io/t/cant-use-pinecone-db-write-unit-total-counter-in-prometheus/7407 "2025-01-23T08:35:14Z")
Hi, I’m using serverless index with Standard Plan, and I read the docs on operating \> monitoring and decided to integrate Prometheus to monitor usages of my serverless indexes. I followed the docs to integrate(such as se… --- ## [Rate limit queries per namespace](https://community.pinecone.io/t/rate-limit-queries-per-namespace/7340)
**Author:** [@jasonhvaccaro](https://community.pinecone.io/u/jasonhvaccaro)\ **Replies:** 3\ **Last updated:** [January 21, 2025, 5:31pm UTC](https://community.pinecone.io/t/rate-limit-queries-per-namespace/7340 "2025-01-21T17:31:49Z")
The Pinecone Serverless docs say “In a multitenant solution, you need to ensure that the queries of one tenant do not affect the experience of other tenants/customers. To achieve this in Pinecone, target each tenant’s qu… --- ## [I am facing a 504 Gateway Time-out (pinecone.core.client.exceptions.ServiceException: (504)) issue on my serverless index](https://community.pinecone.io/t/i-am-facing-a-504-gateway-time-out-pinecone-core-client-exceptions-serviceexception-504-issue-on-my-serverless-index/6162)
**Author:** [@msr](https://community.pinecone.io/u/msr)\ **Replies:** 7\ **Last updated:** [January 13, 2025, 7:45pm UTC](https://community.pinecone.io/t/i-am-facing-a-504-gateway-time-out-pinecone-core-client-exceptions-serviceexception-504-issue-on-my-serverless-index/6162 "2025-01-13T19:45:43Z")
The issue is persistent during metadata filtering, and direct query search is also spotty and not working continuously. I have tried it directly on the console as well and am facing the same issue. pinecone.core.client.… --- ## [Is there a way to setup daily (automated) backups for serverless indexes?](https://community.pinecone.io/t/is-there-a-way-to-setup-daily-automated-backups-for-serverless-indexes/7256)
**Author:** [@mor](https://community.pinecone.io/u/mor)\ **Replies:** 1\ **Last updated:** [January 6, 2025, 6:39pm UTC](https://community.pinecone.io/t/is-there-a-way-to-setup-daily-automated-backups-for-serverless-indexes/7256 "2025-01-06T18:39:50Z")
Hey, we need to do daily backups to our serverless index. We’ll then want to have a staging index that will be using the last daily backup to restore from (similar flow to our DB staging/prod schema) Looking at the API… --- ## [Sparse index upsert fails silently](https://community.pinecone.io/t/sparse-index-upsert-fails-silently/7234)
**Author:** [@munyi](https://community.pinecone.io/u/munyi)\ **Replies:** 1\ **Last updated:** [December 27, 2024, 11:45am UTC](https://community.pinecone.io/t/sparse-index-upsert-fails-silently/7234 "2024-12-27T11:45:14Z")
Seems sparse index upserting no longer works, tested it a few days ago and was able to upsert test data, re-running the same code on a new index doesnt seem to upsert the vectors, no errors, it shows success but checkin… --- ## [Internal server error when fetching - what am I doing wrong](https://community.pinecone.io/t/internal-server-error-when-fetching-what-am-i-doing-wrong/7186)
**Author:** [@jeeva](https://community.pinecone.io/u/jeeva)\ **Replies:** 0\ **Last updated:** [December 17, 2024, 7:06pm UTC](https://community.pinecone.io/t/internal-server-error-when-fetching-what-am-i-doing-wrong/7186 "2024-12-17T19:06:30Z")
When I send a request to api/chat … { “messages” : \[ { “role”: “assistant”, “content”: “Hello! I’m here to help you with any questions you have about laws, regulations, and guidance impacting fintechs. How can I as… [Next page](https://community.pinecone.io/tag/serverless/48.md?match_all_tags=true&page=1&tags%5B%5D=serverless)