Getting this error since Wednesday at 00:00 UTC: Error: Error getting Pinecone index: Failed to connect to Pinecone's controller on region us-west1-gcp. Please verify client configuration: API key, region and project_id. See more info: https://docs.pinecone.io/docs/quickstart#2-get-and-verify-your-…

Just to follow up on this, @anita we found the underlying issue and have an immediate workaround you can use. In your connect call, you want to add a third parameter: project_id. This is normally an optional parameter, but adding it means you don’t have to make the call to /actions/whoami, which is…

I am seeing a similar issue in region us-east-1-aws: File "/app/datastore/pinecone.py", line 25, in __init__ self._client = Client(api_key=self._api_key, region=self._region) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ RuntimeError: `Failed to retrieve the user's pro…

We’re using this one: GitHub - pinecone-io/pinecone-client

Any chance you could just revert the most recent deployment? Would be super helpful. Our service is down because of this.

If not, would be super helpful to know what changed, so we can patch it on our end.

Just to be clear @arvid , are you using the latest version of that client? Should be 2.2.4. @anita I’m not sure your error is related to what Arvid is reporting. Did this behavior just start for you, as well? And was your code working as-is previously?

Hmmm I believe it is version 3.0.0.

We’re just using the GitHub repo.

@arvid and @anita , can you upgrade to the latest RC? It was just published yesterday but isn’t reflected in the install instructions in the Github repo. You can install with: pip3 install pinecone-client==3.0.0rc3 RC2 is from last March and is pretty out of date. RC3 has a number of improvements o…

Could you push the latest version to the GitHub? We are using the Rust version.

@arvid sorry I’m not sure what you mean, RC3 of the client was published on PyPi last night and can be installed via pip. That’s the recommended way to install the Python client.

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