# Taking ages to initialize the index

**URL:** <https://community.pinecone.io/t/taking-ages-to-initialize-the-index/1072>\
**Category:** Support\
**Created:** [April 8, 2023, 2:21pm UTC](https://community.pinecone.io/t/taking-ages-to-initialize-the-index/1072 "2023-04-08T14:21:22Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![rohit901](https://avatars.discourse-cdn.com/v4/letter/r/9f8e36/32.png) [@rohit901](https://community.pinecone.io/u/rohit901)\
**Post date:** [April 8, 2023, 2:21pm UTC](https://community.pinecone.io/t/taking-ages-to-initialize-the-index/1072/1 "2023-04-08T14:21:22Z")

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Hi,  
Is this because I’m in the free plan that it’s taking so much time for index initialization?  
Its been more than 30 mins and I’m not able to connect the app to the index because of this super slow process.

 ![Screen Shot 2023-04-08 at 18.19.49 PM](https://us1.discourse-cdn.com/flex020/uploads/pinecone/original/1X/84cfe686ac8968ad6146ee393623ff6685d991cd.png)

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**Author:** ![kbutler](https://avatars.discourse-cdn.com/v4/letter/k/ed655f/32.png) [@kbutler](https://community.pinecone.io/u/kbutler)\
**Post date:** [April 8, 2023, 2:42pm UTC](https://community.pinecone.io/t/taking-ages-to-initialize-the-index/1072/2 "2023-04-08T14:42:25Z")

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We are investigating an issue affecting the creation of new indexes in the eu-west1-gcp region. Other regions are unaffected, as are existing indexes. We encourage customers to create indexes in another region, if feasible, for the time being.

Please monitor here: [Status Page](https://status.pinecone.io/)

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**Author:** ![skiptabor](https://avatars.discourse-cdn.com/v4/letter/s/3e96dc/32.png) [@skiptabor](https://community.pinecone.io/u/skiptabor)\
**Post date:** [April 8, 2023, 2:42pm UTC](https://community.pinecone.io/t/taking-ages-to-initialize-the-index/1072/3 "2023-04-08T14:42:47Z")

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I’m having the same problem. Looks like there is some kind of outage / partial outage. See this link here: [Pinecone Status](https://status.pinecone.io/?utm_source=embed)

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**Author:** ![rohit901](https://avatars.discourse-cdn.com/v4/letter/r/9f8e36/32.png) [@rohit901](https://community.pinecone.io/u/rohit901)\
**Post date:** [April 8, 2023, 2:54pm UTC](https://community.pinecone.io/t/taking-ages-to-initialize-the-index/1072/4 "2023-04-08T14:54:25Z")

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Thanks for the updates. This is my first time using pinecone and coincidentally the outage happened today itself. So I thought the free plan seems to be super slow or something…