March 1st Partial Database Outage

From March 1, 3pm EST, to March 3, 4:47pm EST, there was a partial database outage that affected a portion of indexes on the Starter (free) plan. A total of 515 indexes were inadvertently deleted and then fully restored two days later. No indexes on paid plans were affected.

As a database company, there’s nothing more important than our users’ data. We don’t take any data loss or outage incident lightly. Although the outage was contained to the free tier and fully resolved in two days, I’m treating this extremely seriously.


This is a companion discussion topic for the original entry at https://www.pinecone.io/learn/march-1-2023-incident/