# Is Pinecone down?

**URL:** <https://community.pinecone.io/t/is-pinecone-down/5837>\
**Category:** Support\
**Created:** [June 7, 2024, 8:41am UTC](https://community.pinecone.io/t/is-pinecone-down/5837 "2024-06-07T08:41:39Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![rafal1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/rafal1/32/2397_2.png) [@rafal1](https://community.pinecone.io/u/rafal1)\
**Post date:** [June 7, 2024, 8:41am UTC](https://community.pinecone.io/t/is-pinecone-down/5837/1 "2024-06-07T08:41:39Z")

</div>

Since a few hours we’re experiencing elevated latency and intermittent outages when accessing Piencone serverless in `us-east-1`. Happens to requests from instances on Vercel, Railway and locally. Should add that no changes were made on our side to infrastructure or implementation.

The dashboard and [https://status.pinecone.io](https://status.pinecone.io) don’t show anything unusual.

This seems to affect `/query` endpoint only. With `PINECONE_DEBUG=true` there is nothing logged in the console when the endpoint is called and sometimes it resolves after 30 or 45 seconds, other times just time outs.

Does anyone else experience this?

// edit  
After a few hours there are much less timeouts, maybe \<5% of requests.

I noticed in our logs that we had this logged around 00:00 AM GMT:

 ![CleanShot 2024-06-07 at 3 .52.30@2x](https://us1.discourse-cdn.com/flex020/uploads/pinecone/original/2X/9/949586127af0b886fe6b85cda877f650367a5cbf.png)

// edit 2  
The issue persists - and is not really timeout, just very long latency (eg. 5 min) that causes cascading timeouts.

---

<div class="post-metadata">

**Author:** ![zeke](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/zeke/32/4257_2.png) [@zeke](https://community.pinecone.io/u/zeke)\
**Post date:** [June 7, 2024, 1:54pm UTC](https://community.pinecone.io/t/is-pinecone-down/5837/2 "2024-06-07T13:54:00Z")

</div>

Hi @rafal1, we do not currently have any known issues. We’d like to investigate this further with you and will require some account-specific details.

Please [open a ticket](https://support.pinecone.io/hc/en-us/requests/new) and include the name of the index in question and the code you use to execute your queries. Thanks!

---

<div class="post-metadata">

**Author:** ![rafal1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/rafal1/32/2397_2.png) [@rafal1](https://community.pinecone.io/u/rafal1)\
**Post date:** [June 7, 2024, 4:27pm UTC](https://community.pinecone.io/t/is-pinecone-down/5837/3 "2024-06-07T16:27:54Z")

</div>

Thanks Zeke, I’ve submitted a ticket just now.