# Is Pinecone down now? **URL:** \ **Category:** Support\ **Created:** [May 16, 2025, 10:18am UTC](https://community.pinecone.io/t/is-pinecone-down-now/8005 "2025-05-16T10:18:01Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![akash](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/akash/32/4025_2.png) [@akash](https://community.pinecone.io/u/akash)\ **Post date:** [May 16, 2025, 10:18am UTC](https://community.pinecone.io/t/is-pinecone-down-now/8005/1 "2025-05-16T10:18:01Z")
All my indexes are gone its saying unable to fetch. Whats wrong especially for the last 1-2 hrs ---
**Author:** ![anurag.dev](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/anurag.dev/32/3881_2.png) [@anurag.dev](https://community.pinecone.io/u/anurag.dev)\ **Post date:** [May 16, 2025, 10:20am UTC](https://community.pinecone.io/t/is-pinecone-down-now/8005/2 "2025-05-16T10:20:10Z")
Yes I am also facing this same issues; my region is us-east-1. ---
**Author:** ![abhishek.ekre10](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/abhishek.ekre10/32/4109_2.png) [@abhishek.ekre10](https://community.pinecone.io/u/abhishek.ekre10)\ **Post date:** [May 16, 2025, 10:22am UTC](https://community.pinecone.io/t/is-pinecone-down-now/8005/3 "2025-05-16T10:22:38Z")
yes i am also facing the same issue (500), is it us-east-1 region for you all ?? ---
**Author:** ![sunny1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/sunny1/32/4242_2.png) [@sunny1](https://community.pinecone.io/u/sunny1)\ **Post date:** [May 16, 2025, 10:28am UTC](https://community.pinecone.io/t/is-pinecone-down-now/8005/4 "2025-05-16T10:28:35Z")
My region is us-east-1 I have same issue ---
**Author:** ![akash](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/akash/32/4025_2.png) [@akash](https://community.pinecone.io/u/akash)\ **Post date:** [May 16, 2025, 10:40am UTC](https://community.pinecone.io/t/is-pinecone-down-now/8005/5 "2025-05-16T10:40:32Z")
Yes its us-east-1 If any of you are in the paid plan can you raise this? ---
**Author:** ![anurag.dev](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/anurag.dev/32/3881_2.png) [@anurag.dev](https://community.pinecone.io/u/anurag.dev)\ **Post date:** [May 16, 2025, 10:42am UTC](https://community.pinecone.io/t/is-pinecone-down-now/8005/6 "2025-05-16T10:42:23Z")
At the moment, I am using a free trial of Pinecone. ---
**Author:** ![dominik](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/dominik/32/3614_2.png) [@dominik](https://community.pinecone.io/u/dominik)\ **Post date:** [May 16, 2025, 10:52am UTC](https://community.pinecone.io/t/is-pinecone-down-now/8005/7 "2025-05-16T10:52:59Z")
same issue over here. dashboard says “Failed to load collections. Failed to fetch” - seems like even my users having issues. I’m on the free tier with this specific account. ---
**Author:** ![pankajagr](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/pankajagr/32/3228_2.png) [@pankajagr](https://community.pinecone.io/u/pankajagr)\ **Post date:** [May 16, 2025, 10:54am UTC](https://community.pinecone.io/t/is-pinecone-down-now/8005/8 "2025-05-16T10:54:40Z")
facing same issue…not able to access indices. On trial plan. ---
**Author:** ![Sairamreddy8](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/sairamreddy8/32/4244_2.png) [@Sairamreddy8](https://community.pinecone.io/u/Sairamreddy8)\ **Post date:** [May 16, 2025, 10:56am UTC](https://community.pinecone.io/t/is-pinecone-down-now/8005/9 "2025-05-16T10:56:20Z")
yes, i have also been facing the same issue for the past hour ---
**Author:** ![abhishek.ekre10](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/abhishek.ekre10/32/4109_2.png) [@abhishek.ekre10](https://community.pinecone.io/u/abhishek.ekre10)\ **Post date:** [May 16, 2025, 11:12am UTC](https://community.pinecone.io/t/is-pinecone-down-now/8005/10 "2025-05-16T11:12:47Z")
Ok so this is the issue apparently [Partial Control Plane Outage](https://status.pinecone.io/incidents/kp2yjg2f0jg6)[Subscribe](https://status.pinecone.io/?utm_source=embed#subscribe-modal-kp2yjg2f0jg6) **Investigating** - Subset of control plane calls are failing with 500. This impacts index management APIs and viewing resources from the console. Customer data plane operations will continue to work as expected. According to gpt : 💡 What’s Happening: - **Control Plane** handles things like: - Listing indexes (`pc.list_indexes()`) - Creating/deleting indexes - Viewing resources in the console - **Data Plane** handles: - Actual vector operations: `upsert`, `query`, etc. ### 🔧 What You Should Do: - ✅ **Good news** : Your **vector search/data operations should still work**. - ❌ But things like `pc.list_indexes()` or creating new indexes may fail with 500. ---
**Author:** ![anurag.dev](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/anurag.dev/32/3881_2.png) [@anurag.dev](https://community.pinecone.io/u/anurag.dev)\ **Post date:** [May 16, 2025, 11:21am UTC](https://community.pinecone.io/t/is-pinecone-down-now/8005/11 "2025-05-16T11:21:17Z")
> [@abhishek.ekre10](#): > > - ❌ But things like `pc.list_indexes()` or creating new indexes may fail with 500. I am also unable to insert new documents into my index. ---
**Author:** ![abhishek.ekre10](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/abhishek.ekre10/32/4109_2.png) [@abhishek.ekre10](https://community.pinecone.io/u/abhishek.ekre10)\ **Post date:** [May 16, 2025, 1:28pm UTC](https://community.pinecone.io/t/is-pinecone-down-now/8005/12 "2025-05-16T13:28:32Z")
for me it is working(i am able to upsert indexes) @anurag.dev ---
**Author:** ![jenna](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/jenna/32/3998_2.png) [@jenna](https://community.pinecone.io/u/jenna)\ **Post date:** [May 16, 2025, 1:47pm UTC](https://community.pinecone.io/t/is-pinecone-down-now/8005/13 "2025-05-16T13:47:41Z")
Hi @akash and others - Thank you for reporting this. There was an incident that impacted index management APIs and viewing resources from the Console. The errors you were seeing are due to that incident, which you can read more about here: [Pinecone Status - Partial Control Plane Outage](https://status.pinecone.io/incidents/kp2yjg2f0jg6) If you are experiencing an issue separate from this, please search this forum for related issues to find a solution. If there isn’t one, create a new post with info about what you are trying to do, any relevant code snippets or if from Console, and the specific errors you are getting.