# Intermittent HTTP 500 Error (Code 13) on Pinecone Query Endpoint

**URL:** <https://community.pinecone.io/t/intermittent-http-500-error-code-13-on-pinecone-query-endpoint/8057>\
**Category:** Support\
**Created:** [May 26, 2025, 1:08pm UTC](https://community.pinecone.io/t/intermittent-http-500-error-code-13-on-pinecone-query-endpoint/8057 "2025-05-26T13:08:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![gdbay.com](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/gdbay.com/32/4281_2.png) [@gdbay.com](https://community.pinecone.io/u/gdbay.com)\
**Post date:** [May 26, 2025, 1:08pm UTC](https://community.pinecone.io/t/intermittent-http-500-error-code-13-on-pinecone-query-endpoint/8057/1 "2025-05-26T13:08:52Z")

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We are experiencing intermittent HTTP 500 Internal Server Errors when querying our Pinecone index. This issue seems to be on the Pinecone service side, as indicated by the error response.

**Pinecone Error Response Body:** `JSON{ "code": 13, "message": "We were unable to process your request. If the problem persists, please contact us at https://support.pinecone.io", "details": [x] }`

Pinecone endpoint: [svc.aped-4627-b74a.pinecone.io](http://svc.aped-4627-b74a.pinecone.io)

I’m trying to open this db via web and see the same issue: Listing vectors failed: Error: {“code”:13,“message”:“We were unable to process your request. If the problem persists, please contact us at [https://support.pinecone.io](https://support.pinecone.io)”,“details”:}

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**Author:** ![jocelyn](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/jocelyn/32/1653_2.png) [@jocelyn](https://community.pinecone.io/u/jocelyn)\
**Post date:** [May 27, 2025, 4:47pm UTC](https://community.pinecone.io/t/intermittent-http-500-error-code-13-on-pinecone-query-endpoint/8057/2 "2025-05-27T16:47:42Z")

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Thank you for your post, have flagged this internally @gdbay.com