# I get "Unauthorized" for the support ticket

**URL:** <https://community.pinecone.io/t/i-get-unauthorized-for-the-support-ticket/8429>\
**Category:** Support\
**Tags:** vector-database\
**Created:** [October 17, 2025, 8:59am UTC](https://community.pinecone.io/t/i-get-unauthorized-for-the-support-ticket/8429 "2025-10-17T08:59:47Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![laki.assistentti](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/laki.assistentti/32/4549_2.png) [@laki.assistentti](https://community.pinecone.io/u/laki.assistentti)\
**Post date:** [October 17, 2025, 8:59am UTC](https://community.pinecone.io/t/i-get-unauthorized-for-the-support-ticket/8429/1 "2025-10-17T08:59:47Z")

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Hi

Please fix the support ticket form. I accidentally clicked the Upgrade button near to Severity field right side dropdown arrow. It navigated me to the plans page and when I came back, all text I had wrote to the Description field had cleared out. After re-typing all the text I get “Unauthorized” error when trying to submit the ticket.

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**Author:** ![perry](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/perry/32/1729_2.png) [@perry](https://community.pinecone.io/u/perry)\
**Post date:** [October 17, 2025, 10:21am UTC](https://community.pinecone.io/t/i-get-unauthorized-for-the-support-ticket/8429/2 "2025-10-17T10:21:56Z")

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Thanks @laki.assistentti , I’ll have the team investigate this. Would you be able to DM me your org ID?

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**Author:** ![laki.assistentti](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/laki.assistentti/32/4549_2.png) [@laki.assistentti](https://community.pinecone.io/u/laki.assistentti)\
**Post date:** [October 17, 2025, 12:05pm UTC](https://community.pinecone.io/t/i-get-unauthorized-for-the-support-ticket/8429/3 "2025-10-17T12:05:52Z")

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![image.png](https://us1.discourse-cdn.com/flex020/uploads/pinecone/original/2X/4/479d758fe8f53ab3c495688ff286239387423695.png)

One update. I loaded the webpage again and it worked after that. I managed to submit the ticket on the third try.

Br  
Teemu

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**Author:** ![perry](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/perry/32/1729_2.png) [@perry](https://community.pinecone.io/u/perry)\
**Post date:** [October 17, 2025, 12:56pm UTC](https://community.pinecone.io/t/i-get-unauthorized-for-the-support-ticket/8429/4 "2025-10-17T12:56:20Z")

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Great thank you, I see that ticket and we will work with you there to resolve. We’ll also investigate the ‘unauthorised’ message you received.