# Error (Max retries exceeded with url: /vectors/upsert)

**URL:** <https://community.pinecone.io/t/error-max-retries-exceeded-with-url-vectors-upsert/3943>\
**Category:** Support\
**Tags:** vector-database\
**Created:** [January 3, 2024, 11:46am UTC](https://community.pinecone.io/t/error-max-retries-exceeded-with-url-vectors-upsert/3943 "2024-01-03T11:46:15Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![marcelos.ventura](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/marcelos.ventura/32/1826_2.png) [@marcelos.ventura](https://community.pinecone.io/u/marcelos.ventura)\
**Post date:** [January 3, 2024, 11:46am UTC](https://community.pinecone.io/t/error-max-retries-exceeded-with-url-vectors-upsert/3943/1 "2024-01-03T11:46:15Z")

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Experiencing this error, on upsert:

```auto
HTTPSConnectionPool(host='xxxx.svc.us-east1-gcp.pinecone.io', port=443): Max retries exceeded with url: /vectors/upsert (Caused by SSLError(SSLEOFError(8, 'EOF occurred in violation of protocol (_ssl.c:2427)')))

```

Is it the cause something similar as related here? [Max retries exceeded with url: /vectors/upsert - Error on Pinecone side or my side?](https://community.pinecone.io/t/max-retries-exceeded-with-url-vectors-upsert-error-on-pinecone-side-or-my-side/1535)

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<div class="post-metadata">

**Author:** ![marcelos.ventura](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/marcelos.ventura/32/1826_2.png) [@marcelos.ventura](https://community.pinecone.io/u/marcelos.ventura)\
**Post date:** [January 4, 2024, 3:46pm UTC](https://community.pinecone.io/t/error-max-retries-exceeded-with-url-vectors-upsert/3943/2 "2024-01-04T15:46:13Z")

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It was already sorted, probably same problem

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<div class="post-metadata">

**Author:** ![estagiario\_patrikz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/estagiario_patrikz/32/1844_2.png) [@estagiario\_patrikz](https://community.pinecone.io/u/estagiario_patrikz)\
**Post date:** [January 4, 2024, 8:40pm UTC](https://community.pinecone.io/t/error-max-retries-exceeded-with-url-vectors-upsert/3943/3 "2024-01-04T20:40:21Z")

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Olá Marcelo, tudo bem?  
Estou enfrentando um problema semelhante, poderia me auxiliar e explicar como você resolveu seu problema?  
No meu console, aparece a mensagem:

MaxRetryError: HTTPSConnectionPool(host=‘[index-pdfs-unknown.svc.us-west1-gpc.pinecone.io](http://index-pdfs-unknown.svc.us-west1-gpc.pinecone.io)’, port=443): Max retries exceeded with url: /describe\_index\_stats (Caused by NewConnectionError(‘\<urllib3.connection.HTTPSConnection object at 0x0000021E98E649D0\>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’))

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<div class="post-metadata">

**Author:** ![marcelos.ventura](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/marcelos.ventura/32/1826_2.png) [@marcelos.ventura](https://community.pinecone.io/u/marcelos.ventura)\
**Post date:** [January 5, 2024, 12:04pm UTC](https://community.pinecone.io/t/error-max-retries-exceeded-with-url-vectors-upsert/3943/4 "2024-01-05T12:04:15Z")

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Ola, consegue compartilhar o código?  
Talvez assim consiga ajudar mais.

No meu caso o problema foi resolvido depois de uma hora. Não precisei alterar nada.

No seu caso me aparenta ser um erro.

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/pinecone/original/1X/d16664eba369eeee623700cf12feab5562b37eaf.jpeg) [@system](https://community.pinecone.io/u/system)\
**Post date:** [January 6, 2024, 12:05pm UTC](https://community.pinecone.io/t/error-max-retries-exceeded-with-url-vectors-upsert/3943/5 "2024-01-06T12:05:04Z")

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