# Error code unclear

**URL:** <https://community.pinecone.io/t/error-code-unclear/3877>\
**Category:** Support\
**Tags:** error-500\
**Created:** [December 20, 2023, 10:35am UTC](https://community.pinecone.io/t/error-code-unclear/3877 "2023-12-20T10:35:42Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![mbdoesllm](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/mbdoesllm/32/1739_2.png) [@mbdoesllm](https://community.pinecone.io/u/mbdoesllm)\
**Post date:** [December 20, 2023, 10:35am UTC](https://community.pinecone.io/t/error-code-unclear/3877/1 "2023-12-20T10:35:42Z")

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Hi  
We are struggling to understand what triggers this error message.  
Does anyone know ?

File “/usr/local/lib/python3.10/site-packages/pinecone/core/client/api\_client.py”, line 459, in request return self.rest\_client.POST(url, File “/usr/local/lib/python3.10/site-packages/pinecone/core/client/rest.py”, line 271, in POST return self.request(“POST”, url, File “/usr/local/lib/python3.10/site-packages/pinecone/core/client/rest.py”, line 228, in request raise ServiceException(http\_resp=r) pinecone.core.client.exceptions.ServiceException: (500) Reason: Internal Server Error HTTP response headers: HTTPHeaderDict({‘content-type’: ‘application/json’, ‘Content-Length’: ‘150’, ‘x-pinecone-request-latency-ms’: ‘43’, ‘date’: ‘Fri, 08 Dec 2023 20:01:20 GMT’, ‘x-envoy-upstream-service-time’: ‘22’, ‘server’: ‘envoy’, ‘Via’: ‘1.1 google’, ‘Alt-Svc’: ‘h3=“:443”; ma=2592000,h3-29=“:443”; ma=2592000’}) HTTP response body: {“code”:13,“message”:“We were unable to process your request. If the problem persists, please contact us at [https://support.pinecone.io](https://support.pinecone.io/)”,“details”:}

Thank you

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/pinecone/original/1X/d16664eba369eeee623700cf12feab5562b37eaf.jpeg) [@system](https://community.pinecone.io/u/system)\
**Post date:** [January 3, 2024, 10:36am UTC](https://community.pinecone.io/t/error-code-unclear/3877/2 "2024-01-03T10:36:16Z")

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**Author:** ![Cory\_Pinecone](https://sea2.discourse-cdn.com/flex020/user_avatar/community.pinecone.io/cory_pinecone/32/1712_2.png) [@Cory\_Pinecone](https://community.pinecone.io/u/Cory_Pinecone)\
**Post date:** [January 4, 2024, 6:20pm UTC](https://community.pinecone.io/t/error-code-unclear/3877/3 "2024-01-04T18:20:50Z")

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Hi @mbdoesllm. That’s a generic server error code. 500 errors are usually caused by the index being full, or if it’s overwhelmed with write requests. But we’d have to know more about your index and project to be sure.

If you see this again please open a ticket in our [help center](https://support.pinecone.io/) and we can dive into more specifics with you. But a quick glance at your current index doesn’t show any errors.