# Support **URL:** https://community.pinecone.io/c/support/6.md?page=1 [Latest](https://community.pinecone.io/latest.md) · [Categories](https://community.pinecone.io/categories.md) · [Tags](https://community.pinecone.io/tags.md) **Page:** 2 --- ## [How to know operation-level WU?](https://community.pinecone.io/t/how-to-know-operation-level-wu/6812)
**Author:** [@tomo](https://community.pinecone.io/u/tomo)\ **Replies:** 6\ **Last updated:** [August 18, 2025, 1:06pm UTC](https://community.pinecone.io/t/how-to-know-operation-level-wu/6812 "2025-08-18T13:06:35Z")
Is there a way to determine operation-level Write Unit (WU) usage? For read operations, it’s possible to get the Read Unit (RU) usage. However, for write operations, there doesn’t seem to be a direct way to obtain the WU… --- ## [Incident on us-east-1 environment ? Suddenly cant fetch embeddings](https://community.pinecone.io/t/incident-on-us-east-1-environment-suddenly-cant-fetch-embeddings/8311)
**Author:** [@jmcelhiney619](https://community.pinecone.io/u/jmcelhiney619)\ **Replies:** 2\ **Last updated:** [August 13, 2025, 4:11pm UTC](https://community.pinecone.io/t/incident-on-us-east-1-environment-suddenly-cant-fetch-embeddings/8311 "2025-08-13T16:11:56Z")
Didnt make any changes, same API key and index being used but all of a sudden stopped working. Pinecone returns 200 OK, but provides no response body, application hasn’t worked now for about an hour+ . Any current issue … --- ## [Pinecone service outage AWS serverless](https://community.pinecone.io/t/pinecone-service-outage-aws-serverless/8302)
**Author:** [@ederelk](https://community.pinecone.io/u/ederelk)\ **Replies:** 3\ **Last updated:** [August 4, 2025, 4:15pm UTC](https://community.pinecone.io/t/pinecone-service-outage-aws-serverless/8302 "2025-08-04T16:15:14Z")
Hi there, our application has stopped working for 5 hours now. We cannot query the database. When can we expect the service to resume operations? Pinecone have now announced doubling of price while we were barely usin… --- ## [Pinecone Local Response still counting usages on query\_namespaces](https://community.pinecone.io/t/pinecone-local-response-still-counting-usages-on-query-namespaces/8305)
**Author:** [@anne](https://community.pinecone.io/u/anne)\ **Replies:** 0\ **Last updated:** [August 4, 2025, 7:26am UTC](https://community.pinecone.io/t/pinecone-local-response-still-counting-usages-on-query-namespaces/8305 "2025-08-04T07:26:19Z")
Today, I was making some Unit tests for my application that uses Pinecone, because I wanted to use Pinecone Local to make it predictable and return what I expect it to. The problem that I found was that when I used query… --- ## [PineconeNotFoundError when using local docker instance](https://community.pinecone.io/t/pineconenotfounderror-when-using-local-docker-instance/7946)
**Author:** [@lee2](https://community.pinecone.io/u/lee2)\ **Replies:** 4\ **Last updated:** [July 30, 2025, 3:07pm UTC](https://community.pinecone.io/t/pineconenotfounderror-when-using-local-docker-instance/7946 "2025-07-30T15:07:48Z")
Using the configuration found here, namely: pinecone: image: ghcr.io/pinecone-io/pinecone-index:latest environment: PORT: 5080 INDEX\_TYPE: serverless VECTOR\_TYPE: dense DIMENSION: 2 … --- ## [Change index's project](https://community.pinecone.io/t/change-indexs-project/8288)
**Author:** [@joe](https://community.pinecone.io/u/joe)\ **Replies:** 2\ **Last updated:** [July 28, 2025, 7:04pm UTC](https://community.pinecone.io/t/change-indexs-project/8288 "2025-07-28T19:04:00Z")
Is it possible to change an index’s project? I have a lot of indexes that are member’s of Default that I want moved into a separate project. Thanks, Joe --- ## [Getting \[ERROR\] UnauthorizedException: (401)](https://community.pinecone.io/t/getting-error-unauthorizedexception-401/7793)
**Author:** [@tony](https://community.pinecone.io/u/tony)\ **Replies:** 4\ **Last updated:** [July 25, 2025, 5:51pm UTC](https://community.pinecone.io/t/getting-error-unauthorizedexception-401/7793 "2025-07-25T17:51:50Z")
I’ve been using Pinecone with no errors up until yesterday, when in the lambda logs in AWS showed the following message: \[ERROR\] UnauthorizedException: (401) Reason: Unauthorized HTTP response headers: HTTPHeaderDict({… --- ## [Error when submitting support ticket](https://community.pinecone.io/t/error-when-submitting-support-ticket/8270)
**Author:** [@naz](https://community.pinecone.io/u/naz)\ **Replies:** 5\ **Last updated:** [July 24, 2025, 4:35pm UTC](https://community.pinecone.io/t/error-when-submitting-support-ticket/8270 "2025-07-24T16:35:30Z")
See screenshot above. We’re trying to increase our api limit for updating records in our sparse index db but we’re not able to submit a support ticket. I even upgraded support plan to see if that was the issue and it … --- ## [Can't log in to Pinecone – infinite redirect loop after verification](https://community.pinecone.io/t/cant-log-in-to-pinecone-infinite-redirect-loop-after-verification/7840)
**Author:** [@admin11](https://community.pinecone.io/u/admin11)\ **Replies:** 4\ **Last updated:** [July 18, 2025, 9:03pm UTC](https://community.pinecone.io/t/cant-log-in-to-pinecone-infinite-redirect-loop-after-verification/7840 "2025-07-18T21:03:32Z")
Hey everyone, Wondering if anyone’s seen this before — I can’t log into Pinecone. My cofounder gets in just fine, but when I try: I put in my login info, get the verification code, all good. Then it almost logs me in…… --- ## [Assistants Hourly Count cost](https://community.pinecone.io/t/assistants-hourly-count-cost/6720)
**Author:** [@seodevse](https://community.pinecone.io/u/seodevse)\ **Replies:** 2\ **Last updated:** [July 18, 2025, 4:32am UTC](https://community.pinecone.io/t/assistants-hourly-count-cost/6720 "2025-07-18T04:32:02Z")
Got a bill of $21 for 2526 qty of Assistants Hourly Count. I used two assistants for 2 hours in the Playground then left them there for a month. Is the “Assistants Hourly Count” also including inactive hours? Seems very… --- ## [При использовании n8n и узла pinecone vector store не передается текст](https://community.pinecone.io/t/n8n-pinecone-vector-store/8242)
**Author:** [@julyshirwork](https://community.pinecone.io/u/julyshirwork)\ **Replies:** 1\ **Last updated:** [July 17, 2025, 2:39pm UTC](https://community.pinecone.io/t/n8n-pinecone-vector-store/8242 "2025-07-17T14:39:47Z")
Я в тупике, не понимаю как мне на выходе в интексе получиль чанки с тексом а не набором цифр или непонятных букв. --- ## [Why is signed\_url always "null"?](https://community.pinecone.io/t/why-is-signed-url-always-null/8240)
**Author:** [@kyleheney](https://community.pinecone.io/u/kyleheney)\ **Replies:** 2\ **Last updated:** [July 17, 2025, 12:12pm UTC](https://community.pinecone.io/t/why-is-signed-url-always-null/8240 "2025-07-17T12:12:39Z")
I’m using Pinecone inside a Glide app, using Glide’s Call API feature. I’ve been able to pull in the list of files stored in my Assistant, including the files’ names, size, and file\_ID. Now though, I need to pull in the … --- ## [Excessive Input Token Usage in Pinecone Assistant Queries and Cost Concerns](https://community.pinecone.io/t/excessive-input-token-usage-in-pinecone-assistant-queries-and-cost-concerns/7503)
**Author:** [@info12](https://community.pinecone.io/u/info12)\ **Replies:** 3\ **Last updated:** [July 16, 2025, 7:18pm UTC](https://community.pinecone.io/t/excessive-input-token-usage-in-pinecone-assistant-queries-and-cost-concerns/7503 "2025-07-16T19:18:11Z")
I am exploring Pinecone Assistant for a specific use case and uploaded 5 files, each approximately 5 KB in size, containing around 3,000 characters per file. When I query using the Assistant console, I noticed that the … --- ## [ChatGPT GPT embedding + querying schema](https://community.pinecone.io/t/chatgpt-gpt-embedding-querying-schema/8234)
**Author:** [@connor](https://community.pinecone.io/u/connor)\ **Replies:** 2\ **Last updated:** [July 16, 2025, 4:24pm UTC](https://community.pinecone.io/t/chatgpt-gpt-embedding-querying-schema/8234 "2025-07-16T16:24:51Z")
Hello folks, I’m trying to use Pinecone to supply additional context to queries made in ChatGPT, via OpenAI’s “GPTs” tool. I have a Pinecone index using llama-text-embed-v2 (with integrated embedding) to store contextu… --- ## [Need Help Configuring Upsert with PineconeVector in n8n](https://community.pinecone.io/t/need-help-configuring-upsert-with-pineconevector-in-n8n/8162)
**Author:** [@chathuranga](https://community.pinecone.io/u/chathuranga)\ **Replies:** 2\ **Last updated:** [July 11, 2025, 2:30pm UTC](https://community.pinecone.io/t/need-help-configuring-upsert-with-pineconevector-in-n8n/8162 "2025-07-11T14:30:05Z")
Hi everyone, I’m facing an issue when using Google Sheets to input values into Pinecone. I’m using an n8n workflow to execute the process. With the PineconeVector node, I’m able to insert values into the database, but I … --- ## [Processing PDF's into Assistant starts throwing OCR error](https://community.pinecone.io/t/processing-pdfs-into-assistant-starts-throwing-ocr-error/8211)
**Author:** [@agentgill](https://community.pinecone.io/u/agentgill)\ **Replies:** 2\ **Last updated:** [July 9, 2025, 6:36pm UTC](https://community.pinecone.io/t/processing-pdfs-into-assistant-starts-throwing-ocr-error/8211 "2025-07-09T18:36:29Z")
We have a python script which loads files locally stored PDF’s into a pinecone assistant - nothing too clever . After what appears to be a random number of API calls and PDFs uploaded successfully, it starts to throw th… --- ## [Model in assistant chat costing](https://community.pinecone.io/t/model-in-assistant-chat-costing/8206)
**Author:** [@agentgill](https://community.pinecone.io/u/agentgill)\ **Replies:** 2\ **Last updated:** [July 4, 2025, 3:58pm UTC](https://community.pinecone.io/t/model-in-assistant-chat-costing/8206 "2025-07-04T15:58:00Z")
I’m trying to understand if the cost associated with this falls under Pinecone or OpenAI. Is the GPT-4o cost part of Pinecone or external? const contextResponse = await this.assistant.chat({ messages: \[{ … --- ## [Sudden Increase in Read Unit (PricingQuantity) Usage Since 25/06/2025 — Need Help Tracing the Cause](https://community.pinecone.io/t/sudden-increase-in-read-unit-pricingquantity-usage-since-25-06-2025-need-help-tracing-the-cause/8203)
**Author:** [@jenipatel.ob](https://community.pinecone.io/u/jenipatel.ob)\ **Replies:** 1\ **Last updated:** [July 3, 2025, 7:53pm UTC](https://community.pinecone.io/t/sudden-increase-in-read-unit-pricingquantity-usage-since-25-06-2025-need-help-tracing-the-cause/8203 "2025-07-03T19:53:21Z")
Hi Pinecone Community, I’ve noticed a sudden and consistent doubling in Read Unit (PricingQuantity) usage for one of our projects starting from June 25, 2025. There have been no changes on our end in terms of query volu… --- ## [API Key Read Only Access for Search](https://community.pinecone.io/t/api-key-read-only-access-for-search/8198)
**Author:** [@chalermdej](https://community.pinecone.io/u/chalermdej)\ **Replies:** 1\ **Last updated:** [July 3, 2025, 3:57am UTC](https://community.pinecone.io/t/api-key-read-only-access-for-search/8198 "2025-07-03T03:57:03Z")
Hi I have created a index and insert data into the database. Now i want to generaet API key for my application to use but I don’t want to give it all read write access. I only want read access but when I genreates a k… --- ## [PineconeApiException: (422) Reason: Unprocessable Entity](https://community.pinecone.io/t/pineconeapiexception-422-reason-unprocessable-entity/8196)
**Author:** [@szymskul](https://community.pinecone.io/u/szymskul)\ **Replies:** 4\ **Last updated:** [July 2, 2025, 9:32pm UTC](https://community.pinecone.io/t/pineconeapiexception-422-reason-unprocessable-entity/8196 "2025-07-02T21:32:57Z")
Hi, I am trying to create sparse index on local Pinecone Local development with Pinecone Local - Pinecone Docs, but when I compile this lines sparse\_index\_name = "sparse-index" if not pc.has\_index(sparse\_index\_name): … --- ## [Vector dimension 0 does not match the dimension of the index 3072](https://community.pinecone.io/t/vector-dimension-0-does-not-match-the-dimension-of-the-index-3072/8191)
**Author:** [@fleurmmii](https://community.pinecone.io/u/fleurmmii)\ **Replies:** 1\ **Last updated:** [July 2, 2025, 11:20am UTC](https://community.pinecone.io/t/vector-dimension-0-does-not-match-the-dimension-of-the-index-3072/8191 "2025-07-02T11:20:01Z")
Using Pinecone w n8n, and I get this message. I’m using the gemini experimental embedding model, 03-07 or something. Now according to other posts here, this type of error message is due to a mismatch in dimensions. Howev… --- ## [What is the minimum cost we need to pay i am using serverless approach but still charge platform fees](https://community.pinecone.io/t/what-is-the-minimum-cost-we-need-to-pay-i-am-using-serverless-approach-but-still-charge-platform-fees/8192)
**Author:** [@cresol.dev](https://community.pinecone.io/u/cresol.dev)\ **Replies:** 1\ **Last updated:** [July 2, 2025, 11:07am UTC](https://community.pinecone.io/t/what-is-the-minimum-cost-we-need-to-pay-i-am-using-serverless-approach-but-still-charge-platform-fees/8192 "2025-07-02T11:07:00Z")
I want to understand the cost structure i am getting very less code for my index but good cost of platform fees how does that calculate and how much monthly ? --- ## [Execution time for inserting PDF documents into Pinecone in an n8n workflow](https://community.pinecone.io/t/execution-time-for-inserting-pdf-documents-into-pinecone-in-an-n8n-workflow/8185)
**Author:** [@visions2060](https://community.pinecone.io/u/visions2060)\ **Replies:** 2\ **Last updated:** [July 1, 2025, 4:37pm UTC](https://community.pinecone.io/t/execution-time-for-inserting-pdf-documents-into-pinecone-in-an-n8n-workflow/8185 "2025-07-01T16:37:06Z")
I created an n8n workflow where I perform RAG. Documents located in a OneDrive folder are injected into Pinecone for vectorization. It turns out that, regardless of the document size or number of files, the Pinecone node… --- ## [Failed to update metadata in Pinecone (504)](https://community.pinecone.io/t/failed-to-update-metadata-in-pinecone-504/8108)
**Author:** [@josh](https://community.pinecone.io/u/josh)\ **Replies:** 5\ **Last updated:** [June 30, 2025, 10:35am UTC](https://community.pinecone.io/t/failed-to-update-metadata-in-pinecone-504/8108 "2025-06-30T10:35:07Z")
Hi. Every once in a while we receive a 504 Error from Pinecone on the index host. Here is the error: Failed to update metadata in Pinecone: (504) Reason: Gateway Time-out HTTP response headers: HTTPHeaderDict({‘Serve… --- ## [Pinecone encryption](https://community.pinecone.io/t/pinecone-encryption/8176)
**Author:** [@arahman4710](https://community.pinecone.io/u/arahman4710)\ **Replies:** 1\ **Last updated:** [June 27, 2025, 7:58pm UTC](https://community.pinecone.io/t/pinecone-encryption/8176 "2025-06-27T19:58:47Z")
Does pinecone upsert text (Upsert text - Pinecone Docs) encrypt the data at rest? I have sensitive data in the chunks i’m storing and need it to be encrypted. Can someone point me to the docs where it mentions this? Th… --- ## [FilterTypeDict and SimpleFilter definition](https://community.pinecone.io/t/filtertypedict-and-simplefilter-definition/8098)
**Author:** [@ram.venkat.11](https://community.pinecone.io/u/ram.venkat.11)\ **Replies:** 2\ **Last updated:** [June 26, 2025, 9:58am UTC](https://community.pinecone.io/t/filtertypedict-and-simplefilter-definition/8098 "2025-06-26T09:58:04Z")
I have a search filter like this: {"$and": \[{"name": {"$eq": "foo"}}, {"type": {"$in": \["bar"\]}}\]} This does not pass the typing check in 7.0 version of Pinecone python package. As per the definition of SimpleFilter i… --- ## [Vectors aren't immediately deleted after sending delete request](https://community.pinecone.io/t/vectors-arent-immediately-deleted-after-sending-delete-request/5279)
**Author:** [@shobrookj](https://community.pinecone.io/u/shobrookj)\ **Replies:** 7\ **Last updated:** [June 26, 2025, 5:28am UTC](https://community.pinecone.io/t/vectors-arent-immediately-deleted-after-sending-delete-request/5279 "2025-06-26T05:28:09Z")
Hi, my company recently migrated to Pinecone Serverless. We noticed that deleting vectors by ID does not behave as expected. When we send a delete request (using the Python Pinecone SDK), we immediately get a response. B… --- ## [Accessing Context API usage via MCP server/client](https://community.pinecone.io/t/accessing-context-api-usage-via-mcp-server-client/8159)
**Author:** [@arubasak](https://community.pinecone.io/u/arubasak)\ **Replies:** 7\ **Last updated:** [June 24, 2025, 12:15pm UTC](https://community.pinecone.io/t/accessing-context-api-usage-via-mcp-server-client/8159 "2025-06-24T12:15:05Z")
Am I the only one who feels that the Context API is not hallucination-free while we use it through accessing of MCP server/client versus far accurate answers with direct usage of the Pinecone Assistant client? I was usi… --- ## [I would like to know how to change the information that the screens captured during the creation of my account](https://community.pinecone.io/t/i-would-like-to-know-how-to-change-the-information-that-the-screens-captured-during-the-creation-of-my-account/8164)
**Author:** [@santiagotarso](https://community.pinecone.io/u/santiagotarso)\ **Replies:** 1\ **Last updated:** [June 23, 2025, 9:33am UTC](https://community.pinecone.io/t/i-would-like-to-know-how-to-change-the-information-that-the-screens-captured-during-the-creation-of-my-account/8164 "2025-06-23T09:33:08Z")
I created my account on Pinecone but I didn’t know how to choose the options in the initial menus I would like to know how to change the information that the screens captured during the creation of my account Thanks T… --- ## [Why do I get an error "user is blocked"?](https://community.pinecone.io/t/why-do-i-get-an-error-user-is-blocked/2286)
**Author:** [@talk2kish](https://community.pinecone.io/u/talk2kish)\ **Replies:** 5\ **Last updated:** [June 16, 2023, 11:10am UTC](https://community.pinecone.io/t/why-do-i-get-an-error-user-is-blocked/2286 "2023-06-16T11:10:28Z")
Hi, There is no explanation beyond the error message, “Error: unauthorized. user is blocked” when I log-in to my account. This worked fine up to ~9 hrs ago before this post. I’m on a Standard plan with already indexed … [Previous page](https://community.pinecone.io/c/support/6.md) [Next page](https://community.pinecone.io/c/support/6.md?page=2)